• Do you offer resizing or alterations for bespoke pieces?

Yes, we offer free resizing for up to 2 sizes within the first year of your purchase to ensure your piece fits perfectly. After the first year, resizing or alterations can be made for a small fee, depending on the complexity of the change.

• How do I care for my bespoke jewellery?

Proper care will ensure that your bespoke jewellery remains as beautiful as the day you received it. We recommend cleaning your pieces regularly with a soft cloth and storing them safely to avoid scratches or damage. Additionally, we provide a personalised aftercare card with every bespoke jewellery order, offering valuable tips on maintaining the quality of your piece.

If you need more detailed assistance with caring for your jewellery, our                                are available. Feel free to contact us for expert advice or to book a cleaning or maintenance session.

• Do you offer any jewellery cleaning or maintenance services?

Yes, we offer professional jewellery cleaning and maintenance services to keep your bespoke piece looking as stunning as ever. Regular cleaning can help preserve the brilliance of your gemstones and metal.

• How soon can I expect a response to my enquiry?

Our dedicated team of expert designers aims to respond to all enquiries within 24–48 hours. If you've requested a consultation, we'll work with you to schedule a convenient time, either in person or virtually, based on your preference.

• Are consultations free?

Yes, all of our initial consultations are completely free of charge. This is a great opportunity for us to get to know your ideas, preferences, and any specific requirements you may have for your bespoke piece.

• Can I book a consultation online?

Yes, you can easily book a consultation through our website or contact us directly to arrange a time that suits you.

• How much does bespoke jewellery from Durham Rose typically cost?

The cost of bespoke jewellery from Durham Rose typically starts from £900 and varies depending on factors such as the materials used, the craftsmanship involved, and the size or type of gemstones. During your consultation, we’ll provide a personalised quote tailored to your preferences and budget, ensuring complete transparency.

• What payment methods do you accept for bespoke jewellery purchases?

We offer a range of secure payment options to make your purchase convenient. These include bank transfers, PayPal, and credit/debit card payments.

• When do I need to make payment for my bespoke jewellery order?

To begin the design process, a 50% deposit is required. The remaining balance is due upon completion of your bespoke piece, just before delivery.

• Is a Salt and Pepper Diamond a real diamond?

Yes, salt and pepper diamonds are indeed real diamonds. They are natural diamonds with unique inclusions that give them their signature earthy, speckled appearance. While they may not have the same clarity as traditional diamonds, they are still authentic diamonds, prized for their raw beauty and individuality.

• Is there any certification for Salt and Pepper Diamonds?

Salt and pepper diamonds generally do not fall within the conventional diamond grading system, so they typically do not come with standard certifications. However, we ensure each diamond is carefully selected for its unique beauty and quality.

• Are Salt and Pepper Diamonds ethically sourced?

We are committed to ethical sourcing, and salt and pepper diamonds are typically sourced from small-scale mines that follow sustainable and ethical practices. We work with trusted suppliers who prioritise fair labour and environmental responsibility in their mining operations.

• What are coloured diamonds and how are they different from regular diamonds?

Coloured diamonds are natural diamonds that possess distinctive colours, ranging from shades like yellow, blue, and pink to rarer hues such as red and green. Unlike regular diamonds, which are colourless or near colourless, the unique colours in coloured diamonds are the result of trace elements or structural changes during their formation. These diamonds are prized for their rarity and the intensity of their colours, with more vibrant and rare shades often being more valuable than traditional white diamonds.

• How do I choose the right coloured diamond for my budget?

Choosing a coloured diamond within your budget depends on the colour, carat weight, clarity, and cut. Rare colours like red, blue, or green tend to be more expensive, while lighter shades or less rare colours may be more affordable. It’s important to assess the intensity of the colour and find a balance that fits both your aesthetic preference and budget.

• Do coloured diamonds require more maintenance than colourless diamonds?

Coloured diamonds do not require more maintenance than colourless diamonds. However, if the diamond is treated to enhance its colour, it may require extra care to avoid exposing it to extreme heat or radiation, which could alter the colour.

• What exactly are lab-grown diamonds, and how do they differ from mined diamonds?

Lab-grown diamonds are real diamonds created in a controlled environment using advanced technology that replicates the natural process of diamond formation. These diamonds share the same chemical composition, physical properties, and brilliance as mined diamonds but are produced through ethical and sustainable methods, free from the environmental and social impacts of traditional diamond mining.

• Are lab-grown diamonds real diamonds? How do they compare in terms of quality and durability?

Yes, lab-grown diamonds are indeed real diamonds. They possess the exact chemical structure and physical characteristics as their mined counterparts, including the same hardness, brilliance, and fire. Lab-grown diamonds are just as durable and offer exceptional quality, often with fewer inclusions and a more consistent appearance, thanks to the controlled creation process. To explore more visit                                    .

• How are lab-grown diamonds created, and what is the process like?

Yes, we are committed to ethical sourcing. We work with trusted suppliers who uphold the highest ethical standards to ensure that all our coloured stones meet responsible sourcing criteria. You can rest easy knowing that your gemstone is both beautiful and ethically sourced.

• What options do I have for diamonds in my bespoke jewellery?

We offer a wide range of diamond options for your bespoke piece, including various cuts, colours, clarities, and sizes to suit your style and budget. Visit our diamond options page for more details on the different choices available and to help guide you in selecting the perfect diamond.

• Can I reuse my old diamond in the new design?

Yes! We’d be delighted to incorporate your existing diamond into your new bespoke design, giving it a fresh and meaningful life. We will assess the stone to ensure it’s suitable for the new setting and make recommendations based on its unique proportions. Please note that setting client-provided diamonds is done at your own risk, as we cannot guarantee their condition or durability, but we will handle them with the utmost care and expertise.

• Are your diamonds certified?

Yes, all our diamonds, both mined and lab-grown, come with certifications to verify their quality and authenticity. We provide certificates from reputable organizations such as GIA (Gemological Institute of America) and GCAL (Gem Certification & Assurance Lab), giving you confidence in the diamond’s quality and provenance.

• Can I incorporate my gemstone into a bespoke piece?

Absolutely! We’d be delighted to incorporate your gemstone into your bespoke design, adding a unique and sentimental touch to the piece. However, we do need to assess the stone first to ensure it’s suitable for the intended setting. Please note that setting client-provided gemstones is done at your own risk, as we cannot guarantee their condition or durability. Rest assured, we’ll handle them with the utmost care and expertise to make sure they’re beautifully integrated into your design.

• How do I choose the right gemstone size for an engagement ring?

Choosing the perfect gemstone size involves balancing several factors. First, consider your or your partner's style, and how the gemstone will complement the overall design. Proportions are key—keep in mind the wearer’s finger size, as this plays a role in creating a balanced and flattering look. Budget is also an important consideration, as larger gemstones often come with a higher price tag. Above all, focus on quality—a well-cut gemstone maximizes brilliance and sparkle. By weighing these elements—style, size, budget, and quality—you can design a stunning bespoke engagement ring that will be cherished for years to come.

• Are the gemstones you use ethically sourced?

Yes, we are committed to ethical sourcing. We work with trusted suppliers who uphold the highest ethical standards to ensure that all our coloured stones meet responsible sourcing criteria. You can rest easy knowing that your gemstone is both beautiful and ethically sourced.

• What makes bespoke jewellery different from customised jewellery?

Our bespoke jewellery is unique, created from scratch to reflect your style and story. Every element, from design to materials, is tailored specifically for you. In contrast, customised jewellery typically involves making alterations to existing designs, such as changing gemstones, metal types, or sizes. While customised pieces offer a certain level of personalisation, bespoke jewellery gives you the freedom to create something entirely one-of-a-kind, from the ground up.

• Why should I choose bespoke jewellery over ready-made pieces?

 Choosing bespoke jewellery allows you to design a piece that is deeply personal, meaningful, and a true reflection of your style and values. Rather than selecting from mass-produced options, you get to work closely with our expert team to bring your vision to life, ensuring every detail is exactly how you imagined it. Bespoke jewellery offers a unique opportunity to create something special, whether it’s for an engagement ring, a wedding band, or a meaningful gift.

• How does the bespoke process work at Durham Rose?

At Durham Rose, we strive to make the bespoke journey seamless and enjoyable. From your initial free consultation to the final delivery, our team is here to guide you through every step of the process. We’ll take the time to understand your vision, help you select the perfect materials, and create detailed designs, all while keeping you involved and informed. To learn more about the full process,                            view our comprehensive bespoke jewellery guide.

• What metals can I choose for my bespoke jewellery?

At Durham Rose, we offer a variety of high-quality metals to suit your design and lifestyle. These include Platinum, as well as Yellow Gold, White Gold, and Rose Gold in 9k, 14k, and 18k options. We’ll guide you through the choices to ensure the metal you select complements your design vision, personal style, and how you intend to wear the piece. For a unique and personalised touch, we also offer mixed-metal designs.

• What are the best metal options for an engagement ring?

Popular metals for engagement rings include Platinum, White Gold, Yellow Gold, and Rose Gold, each with distinct properties. Platinum is known for its durability and hypoallergenic nature, while White Gold offers a sleek, modern look. Yellow Gold provides a timeless, classic feel, and Rose Gold adds a romantic, warm tone. Consider factors like style preferences, skin tone, and lifestyle when selecting the perfect metal for an engagement ring.

• Can your rings be engraved?

Yes, we offer engraving on most of our rings. While Platinum, due to its density, can be more challenging to engrave, skilled engravers can still achieve beautiful results. Alternatively, laser engraving is a precise and preferred option for intricate designs or text. Whether it’s a meaningful date, initials, or a special message, we can add that extra personal touch to your bespoke jewellery.

• What makes bespoke jewellery different from customised jewellery?

Our bespoke jewellery is unique, created from scratch to reflect your style and story. Every element, from design to materials, is tailored specifically for you. In contrast, customised jewellery typically involves making alterations to existing designs, such as changing gemstones, metal types, or sizes. While customised pieces offer a certain level of personalisation, bespoke jewellery gives you the freedom to create something entirely one-of-a-kind, from the ground up.

• Why should I choose bespoke jewellery over ready-made pieces?

 Choosing bespoke jewellery allows you to design a piece that is deeply personal, meaningful, and a true reflection of your style and values. Rather than selecting from mass-produced options, you get to work closely with our expert team to bring your vision to life, ensuring every detail is exactly how you imagined it. Bespoke jewellery offers a unique opportunity to create something special, whether it’s for an engagement ring, a wedding band, or a meaningful gift.

• How does the bespoke process work at Durham Rose?

At Durham Rose, we strive to make the bespoke journey seamless and enjoyable. From your initial free consultation to the final delivery, our team is here to guide you through every step of the process. We’ll take the time to understand your vision, help you select the perfect materials, and create detailed designs, all while keeping you involved and informed. To learn more about the full process,                            view our comprehensive bespoke jewellery guide.